Online Service Info & Support

Let us tell you a bit about what we do.


Student Care

Providing essential independent advice and information, welfare, support and advocacy services for all students enrolled at the University. Education and Welfare Officers are all highly qualified social workers, familiar with supporting students to understand and navigate both University systems and processes along with those of external agencies.  With many students currently having heightened uncertainty in relation to their study, housing and employment Student Care provides critical advice and support. Appointments are available face to face, or by phone, Zoom or email. For more info, click here.

Important update: Please note Breakfast Club has returned Tuesday to Friday 8.30am to 10.30 am throughout S2 (even during the semester break)


Events

To keep students connected far and wide, our events team are now delivering both in-person and online events, activities, competitions and more. To stay in the loop with the program, keep an eye on our What’s On page to get the most out of your university experience, whether you’re studying on campus or remotely!

Volunteering

The AUU’s in-person and on campus U-Crew volunteering program has resumed again, all opportunities can be found here. If you are still studying remotely and looking to get involved in volunteering, our Change Makers program still has virtual volunteer opportunities available to get involved remotely.


Clubs

Get involved in Adelaide Uni’s campus community! The Adelaide University Union is home to a vibrant, inclusive and exciting student Club community. With over 150 student led clubs available for students to join, there is something for everyone. Whether you are interested in professional development, exploring a new language or uncovering new hobby, have a look at our clubs list and join today.

Membership

Joining the Adelaide University Union gives you access to a range of discounts, events, competitions, information and support. We source discounts, deals, special offers, prizes and giveaways to keep your spirits high, offer some support, and give you a lift when you might need it most. Many benefits are available online and there are more added all the time. Head here for more info.

Student Employment

Providing important advice on employee rights and wages, accredited training opportunities, an online student jobs board, networking opportunities and resume and cover letter advice. Appointments are available face to face, or by phone, Zoom or email, and you can get more info here.

E-News and Social Media

Critical information is provided fortnightly through the Adelaide University Union E-newsletter. Content is clear and quick to read and only focuses on things students really need to know as well as ensuring you don’t miss out on many of the exciting opportunities available to students at the University of Adelaide. To stay in the know you can subscribe here.

Our Facebook, Twitter and Instagram also provide immediate daily updates with critical news as well as special offers, competitions, giveaways and more to help keep online studies interesting.

Student Representation

The Student Representative Council and Board of the Adelaide University Union are comprised of students elected annually during student elections. These representatives sit on important University committees and have direct access to executives and decision makers with the University. If you have any issues or concerns that you would like raised by you student representatives they can contacted by email. A full list of students and their roles can be found here.

On Dit

The University of Adelaide student magazine is avaible online here and with regular articles also posted on Facebook. Get the latest news, reviews, stories, art and more, or why not submit some content of your own for publication?

Student Radio

Student Radio produces pre-recorded programing and podcasts with an ever evolving list of programs. Listen to the topics, issues and music that students want to hear all from the comfort of your own home. It’s never too late to apply to produce something of your own as well. More info can be found here.
 

FAQs

Q. Where is the best place to stay up to date with COVID-19 information?

A. The Australian Government Department of Health website has the latest updates on the COVID-19 situation. https://www.health.gov.au/

Students are also advised to keep up to date with announcements from the University of Adelaide at https://www.adelaide.edu.au/

Q. How does this affect my timetable?

A. The University of Adelaide has announced that for the remainder of 2020, classes are to be held in a mixed-mode fashion. Students are encouraged to check their emails and MyUni for the latest information. In conjunction with this decision, the Adelaide University Union will do its best to provide all its usual support and services in the same manner

The AUU will do our very best to maintain an open channel of online communication to ensure this period of uncertainty progresses as easily for students as possible.

Q. Will students still be able to access Student Care services?

A. Yes!  Student Care is accessible to all enrolled students each week day between Monday and Friday.  Currently students can opt to have a phone, Zoom, or face to face appointment or if preferred, communicate via email. The choice is yours!  

Q. Can Clubs events still go ahead?

A. Clubs are able to hold events following the State and Federal COVID-19 guidelines. This includes, but is not limited to, having a COVID safe plan for every event, and a COVID Marshal present. Clubs must also abide to the 1.5m2 rule and ensure that they follow the amount of people per room for all spaces. Keep mind that State and Federal guidelines are subject to change so please make the necessary adjustments to your event when needed.  

Q. Can equipment bookings still be made?

A. Our equipment selection has been reduced to trestle tables, chairs until the end of the 2020. If your club is hoping to hire from this selection, please email auu@adelaide.edu.auu .

Q. Can I still access the Clubs Lounge?

A. The Clubs Lounge will continue to be accessible until otherwise advised by the University.

Q. Can I still access my locker?

A. Lockers will continue to be accessible until otherwise advised by the University.

Q. Will Member Lunches continue?

A. Member lunches have returned! Head to the Facebook event for dates and location information.

Q. Will I still need to pay the Student Services Amenities Fee (SSAF)?

A. SSAF fees are a decision for the University and not something we have any updates on. It's worth noting however that even if students are studying online there will be many SSAF funded services that students still require including Student Care, Employment, Counselling and the AUU itself.

Q. What are the symptoms of COVID-19?

A. The symptoms of COVID-19 are similar to colds and flus, including:

  • Fever
  • Sore throat
  • Cough
  • Fatigue
  • Difficulty breathing


While COVID-19 is a serious concern, it is important to remember that most people displaying these symptoms are likely suffering with a cold or other respiratory illness – not coronavirus.

Q. What should I do if I present with common symptoms of COVID-19?

A. If you are sick and think you have symptoms of COVID-19, seek medical attention. If you wish to speak with someone first, call the Coronavirus Health Information Line for advice on 1800 020 080

Q. Do I need to isolate myself?

A. All people who arrive in Australia from midnight 15 March 2020, or think they may have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.

Q. What does self-isolation involve?

A. Staying in isolation means you:

  • Do not go to public places such as work, school, shopping centres, childcare or university
  • Ask someone to get food and other necessities for you and leave them at your front door
  • Do not let visitors in — only people who usually live with you should be in your home

Q. What can I do to help prevent the spread of COVID-19?

A. Practising good hygiene and keeping your distance from others when you are sick is the best defence against most viruses. You should:

  • Wash your hands frequently with soap and water before and after eating as well as after using the toilet
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people)
  • Exercise personal responsibility for social distancing measures